COVID-19

We are thrilled to re-open our Outdoor Dining and Retail Shops. Guests are permitted to walk through the Aquarium to get to our outdoor locations and enjoy the indoor habitats as they walk through the aquarium.  Once outside, guests are free to enjoy our outdoor habitats including the Penguin Pavilion, Otter Falls, Sea Lion Coliseum and more!

We have made changes to our operation to make sure our guests, staff and animals, all remain safe. All our staff members will be wearing masks at all times.  We are following all CDC guidelines with regards to cleaning and sanitizing.  We have hand sanitizer and antibacterial hand wipes located throughout the Aquarium for guest use.

We are operating at a reduced guest capacity.  Because of this, all members of your party MUST pay admission and reserve a time slot prior to your visit. Aquarium Members can reserve their times but will be asked to show their membership card, or have us look up their account, when arriving at the Aquarium. Non-Members must purchase general admission tickets for all people in their party.  Please click HERE to reserve your time or purchase your tickets. You can then present your receipt on your phone or print it out to be scanned by our guest services team member for a touch-less entrance into the facility.

All adult guests MUST wear a face mask or covering.  There are no exceptions to this rule. We will have masks available for purchase if you do not have one.  If you have a medical reason for not wearing your mask, we ask you to visit us at another time. You must wear your mask throughout the facility, indoors and out.  Some of our animals can be susceptible to Covid 19 and it is important that we protect them by wearing masks. The only time you may remove your mask is when you are sitting at a dining table. Children are not required to wear a mask, but it is suggested when possible.

Please follow proper social distancing (6 feet apart) when on the Aquarium property. We have implemented a one-way path throughout the aquarium property to prevent guests’ paths from crossing. Please be courteous and aware of other guests. We have placed tape across our tanks to prevent people from touching the glass to reduce the risk of cross contamination.

Unfortunately, we must make some modifications to our encounters and feed sessions.  There will be no Touch Tanks available at this time, including at Ray Bay, the stingray habitat. The rays are still swimming, but you must stand behind a stanchion to see them and you cannot touch them. There will be no feeding of animals including the stingrays, turtles and birds. There will be no encounters including Penguin, Sea Lion or Seal Encounters. There will be no Shark Dives.  We are canceling these adventures in an abundance of caution for our guests, staff and animals.  In lieu of a Sea Lion Show, there will be a Sea Lion feed and training session. Guests may watch these sessions and should select a seat that is marked with an “O.”  Guests should not sit in seats marked with an “X.”

We are happy to welcome you back to visit our outdoor dining and shops, as well as the surrounding exhibits, for a safe day of family fun. If you, or someone in your family is not feeling well, we ask that you do not come out to visit that day.  If you have made a reservation and need to change it because you aren’t feeling well, please call us at 631.208.9200, ext. 426 and we’ll be happy to change your reservation.

We understand things are different and we are all trying our best to make your visit a safe and happy one. If you have any questions, please call us at 631.208.9200, ext. 426 or email info@amwny.com.