Visitor FAQs

What are your hours of operation?
We are open Sunday through Saturday from 10am to 5pm.  We are closed on Thanksgiving and Christmas Day.  We do suggest you check out our website’s homepage or social media if there is questionable weather before your visit.  If we have to close due to weather we would have that listed on the homepage and social media sites.

I want to come with a group, do you offer special rates?
Group rates are available for groups consisting of 15 people or more all arriving at the same time. A prior reservation must be made at least 24 hours in advance with one person paying for the entire group. To learn more, call 631.208.9200, ext. 426.

What is your payment policy for groups?
We accept cash, checks and credit cards (excluding American Express). School or organization checks should be made out to Long Island Aquarium. We also accept purchase orders or invoice payments if arrangements are made in advance. A $250 deposit is required 30 days in advance for all groups using the Atlantis Explorer Tour Boat. Please send a copy of your trip itinerary along with your deposit. Also include a copy of your tax-exempt form, if applicable. Tax-exempt organizations must submit payment via cash or organizational check/credit card in order to receive tax-exempt status.

Should I confirm my reservation in advance?
If group size has changed significantly, please contact 631.208.9200, ext. 426.

Do you offer Education Programs?
Yes. We offer many new and exciting education programs. They not only utilize grade-appropriate activities and language, but they also align with New York State Learning Standards. In fact, we can customize our programs to meet specific teaching requirements.

What is the Teacher Planning Pass?
Once your reservation is confirmed, you can receive one free planning pass by calling 631.208.9200, ext. 105. This pass may not be used on the same day of your reservation.

Where does the bus drop us off?
For groups visiting the Aquarium, the arriving buses should unload at the Aquarium’s front entrance. For groups going on the Atlantis Explorer Tour Boat, arriving buses should unload in the Riverfront Parking Lot.

Where do I check-in my group?
Upon your group’s arrival, the group coordinator must proceed to Group Check-In at the Main Entrance. Please have your final headcount (separate Grades Pre-K – 5th, 6th and 7th – 12th).   An Aquarium map, schedule, and badges for each chaperone will be distributed at this time. If your group is going on the Atlantis Explorer Tour Boat only, then please go directly to the boat.  Immediately following the trip, your group leader will go into the Aquarium to pay.

Can we bring chaperones?
Of course you can. Chaperones (minimum age 21) are key to a successful visit, and groups receive one free adult chaperone for every 10 paid admissions ages 3-21, or one free adult chaperone for each adult/senior group. Please be sure to keep your chaperone badge on at all times during your visit. School nurses and bus drivers are free of charge.

Do you offer disability access?
Our buildings and grounds have been designed to provide full access and quality experiences for special needs visitors. We are fully accessible to visitors with disabilities.

Do you rent wheelchairs/strollers?

Where are the restrooms?
Men’s and women’s restrooms are located on the first floor of the Aquarium. There is one restroom (women’s) in the NY Marine Rescue Center, one in the Exhibition Center lobby, and one opposite the Atlantis Café. The Family Fun Center has restroom facilities available during the summer and on school breaks. The Atlantis Explorer Tour Boat has two restrooms. Please be sure to ask for a Facility Map.

I don’t want to miss your Sea Lion Show; what times do you offer them?
Our Sea Lion Shows start promptly at 10:45am, 12:45pm, 2:30pm, and 4:00pm (on weekends and seasonally). This 15-minute show is a closed-door one with no re-entry permitted during show. Click here for our complete Daily Events Schedule.

Are exhibits closed when it rains?
Most of our outdoor exhibits are open year-round. However, our Sea Lion Show is outdoors and is weather permitting only. The Discover Tower Ride, Poseidon’s Peak & Playground, and Interactive Salt Marsh are seasonal.

Do you ever cancel the Atlantis Explorer Tour Boat?
As per Coast Guard regulations, we cannot operate while small craft advisories are posted for the eastern Long Island Sound. The Boat Captain retains the right to cancel the trip for any legitimate reason (weather, mechanical, etc.). If that situation does arise, we will make every effort to contact you immediately. Please note that if the boat is cancelled, you have the option of rescheduling your boat trip, visiting the Aquarium and adding the Estuarine Water Quality Education Program, or you may request a full refund.

Where can we eat?
The Aquarium Café is located within the Aquarium. The Riverfront Room and Riverside Pavilion are available for group lunches, as well as, the outdoor patio and picnic areas. Groups may pre-order lunches or ice cream at a discount. Bag lunches may be carried only if they remain in backpacks or totes, since we do not offer storage for lunches or personal belongings. Seaside Grill, located behind the Hyatt Place Long Island/East End, also offers lunch and dinner options seasonally, with re-entry to the Aquarium permitted.

Is that a television camera over there?
It might be. During your visit, an Aquarium employee or authorized guest may film, tape, or photograph you. Your admission serves as permission for use of your image by these parties.

Can I take photos/videos?
Yes. Flash photography is permitted but video lights are not permitted. Disposable cameras and film are available in our City Treasures Gift Shop. Any commercial use of still or motion pictures taken at the Aquarium without written consent is prohibited.

Can I leave the Aquarium and return the same day?
Of course, just be sure your hand is stamped / or keep your wristband on.

Do you have a Lost & Found?
We maintain a Lost & Found in the Membership Office at the Main Entrance. If you need to contact the Lost & Found regarding a missing item, please call 631.208.9200, ext. 103 / 108.

What about First Aid?
We have a First Aid station located in the Membership Office at the Main Entrance.

Where can I buy souvenirs?
Our City Treasures Gift Shop is located within the Aquarium adjacent to the Main Entrance and Enchanted Gifts is located in the Exhibition Center. Select items may also be pre-ordered in bulk for students by calling 631.208.9200, ext. 115 prior to your visit. Educators with proper identification qualify for a 10% City Treasures discount; group discounts may not be combined with any other offer or promotion.

Do you have a Lost Child policy in place?
Yes, we have a strict policy in place. Please report any missing child to the nearest staff member.

Where can our bus pick us up?
Buses should pick up on the side of the Aquarium at the Riverfront Parking Lot. Please have your bus wait in the designated area.  Do NOT pull up to the end of the curb, by the restaurant.  All buses must be turned OFF while waiting. Groups will be advised upon check-in if there are any changes. Remember to schedule a departure time with your bus driver.

Did You Know?

Did you know we host many fun events at the Aquarium for kids as well as for adults? Check out our Calendar of Events to see what kind of fun things we have coming up!

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