Visitor FAQs

What are your hours of operation?
We are open DAILY from 11am to 4pm.  We are closed on Thanksgiving and Christmas Day.  We do suggest you check out our website’s homepage or social media if there is questionable extreme weather (i.e. snow storms or hurricanes)  before your visit.  If we have to close due to extreme weather we would have that listed on the homepage and social media sites.

What are you doing regarding Covid-19 Safety?
We are following all CDC guidelines with regards to Covid-19 including reduced guest capacity (25%), increased cleaning and disinfecting, requiring masks of all employees and adult visitors. Please click HERE for additional information.

Do I need a reservation?
We strongly urge our guests to make a reservation and purchase tickets online. Due to the NY State mandate, we are operating at a 25% guest capacity. Although we don’t always meet that maximum during the week, we do frequently do so on weekends and we suggest you have a reservation so you don’t have a problem getting in. Click HERE to reserve your spot!  At this time we cannot take an admission reservation on the phone, you must do this online.

Must I print my tickets?
No! Just bring your voucher up on your phone (so we can scan the barcode) and you’re all set! We suggest you take a screen capture of your barcode so there’s no problem should there be a WIFI issue.

What happens if I’m running late or need to switch my reservation?
Our reserved ticket times help us to stagger arrival times and keep the traffic flow moving.  But they aren’t set in stone and it’s okay if you are a few minutes late or early (for those later reservations). When you purchase a ticket, you are entitled to come visit the Aquarium any time between 11am and 4pm.  If you can’t make it the day you reserved and you want to come on another weekday, you don’t need to do anything, simply present your ticket’s bar code on your phone (or print out) .  If you want to switch your reservation to a weekend, call us at 631.208.9200. ext. 426 and leave a message, we’ll call you as soon as we can to make your change.

I’ve called and left a message and no one has called me back!
We’re very sorry for any delay! We are working with a reduced staff and doing our best to answer each and every call.  It does sometimes take a day or two, but we have every intention of returning all calls. If this is something that can’t wait, please email us at info@amwny.com.  Please make sure if you do leave a message for our reservations team, you include the best number to call you back.

I want to come with a group, do you offer special rates?
Group rates are available for groups consisting of 15 people or more all arriving at the same time. A prior reservation must be made at least 24 hours in advance with one person paying for the entire group. To learn more, call 631.208.9200, ext. 426.

Do you offer disability access?
Our buildings and grounds have been designed to provide full access and quality experiences for special needs visitors. We are fully accessible to visitors with disabilities.

Do you rent wheelchairs/strollers?
No.

Where are the restrooms?
Men’s and women’s restrooms are located on the first floor of the Aquarium. There is one restroom (women’s) in the NY Marine Rescue Center, one in the Butterflies, Bugs & Birds lobby, and one opposite the Atlantis Café. The Family Fun Center has restroom facilities available during the summer and on school breaks. The Atlantis Explorer Tour Boat has two restrooms. Please be sure to ask for a Facility Map.

I don’t want to miss your Sea Lion Show, what times do you offer them?
Our Sea Lion Shows start promptly at 12:30pm and  2:30pm. This 15-minute show is a closed-door one with no re-entry permitted during show. The sea lion show is first come, first serve, so please head to the Sea Lion Coliseum at least 5-10 minutes before show time so you get a seat!  Click here for our complete Daily Events Schedule.

Are exhibits closed when it rains?
Most of our outdoor exhibits are open year-round. As long as you don’t mind getting wet, you are able to watch the Sea Lion show, see the penguins, the otters and all of our outdoor habitats.

Do you ever cancel the Atlantis Explorer Tour Boat?
As per Coast Guard regulations, we cannot operate while small craft advisories are posted for the eastern Long Island Sound. The Boat Captain retains the right to cancel the trip for any legitimate reason (weather, mechanical, etc.). If that situation does arise, we will make every effort to contact you immediately to reschedule your trip or you may request a full refund.

Where can we eat?
The Aquarium Café is located within the Aquarium. The Riverfront Room and Riverside Pavilion are available for group lunches, as well as, the outdoor patio and picnic areas. Groups may pre-order lunches or ice cream at a discount. Bag lunches may be carried only if they remain in backpacks or totes, since we do not offer storage for lunches or personal belongings. Seaside Grill, located behind the Hyatt Place Long Island/East End, also offers lunch and dinner options seasonally, with re-entry to the Aquarium permitted. The Preston House restaurant is located directly across the street for a semi-formal lunch setting.

Is that a television camera over there?
It might be. During your visit, an Aquarium employee or authorized guest may film, tape, or photograph you. Your admission serves as permission for use of your image by these parties.

Can I take photos/videos?
Yes! Flash photography is permitted but video lights are not permitted. Any commercial use of still or motion pictures taken at the Aquarium without written consent is prohibited.

Can I leave the Aquarium and return the same day?
Of course, just be sure you retain your admission sticker / or keep your wristband on.

Do you have a Lost & Found?
We maintain a Lost & Found in the Membership Office at the Main Entrance. If you need to contact the Lost & Found regarding a missing item, please call 631.208.9200, ext. 103 / 108.

What about First Aid?
We have a First Aid station located in the Membership Office at the Main Entrance.

Where can I buy souvenirs?
Our City Treasures Gift Shop is located within the Aquarium adjacent to the Main Entrance and Enchanted Gifts is located in the Butterflies, Bugs & Birds lobby.

Do you have a Lost Child policy in place?
Yes, we have a strict policy in place. Please report any missing child to the nearest staff member.

Do you offer Education Programs?
Yes. We offer many new and exciting education programs. They not only utilize grade-appropriate activities and language, but they also align with New York State Learning Standards. In fact, we can customize our programs to meet specific teaching requirements. Click HERE to see more information about School Trips.

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